The costs of inoperable devices multiply in magnitude quickly, from lost revenue to the hospitals to issues arising from late detection, disruption to patient care, and other costs associated with medical impairment – with some estimates putting the costs of equipment downtime between $5300 to $9000 per minute.
A Massachusetts based biotech company that designs & produces devices for health issues impacting women, specializing in gynecological, breast, skeletal, and other diagnostics.
With the onset of the COVID-19 pandemic, and the safety and social restrictions that were adopted as a global community, the company quickly realized the importance of being able to support their life-saving devices remotely.
Radiographers, medical imaging specialists, and other health care providers rely on their devices to provide services needed for prevention, detection, and on-going care for a multitude of health conditions. The US alone reported spending $200B on hospital equipment in 2018, accounting for 6% of all expenditures in healthcare in the economy.
With thousands of devices, of various different types and models, being used across continents, the company needed a way to ensure services and provide maintenance for its widespread client base of health care practitioners. The costs of inoperable devices multiply in magnitude quickly, from lost revenue to the hospitals to issues arising from late detection, disruption to patient care, and other costs associated with medical impairment – with some estimates putting the costs of equipment downtime between $5300 to $9000 per minute.
In partnership with InterKnowlogy, an end-to-end solution was built to remotely ingest data from devices and monitor their health. Software updates & fixes could also now be dispatched remotely.
With the new platform in place, stakeholders were informed automatically when devices needed attention, leading to the following organizational improvements:
1. Reduced operational costs- Realizing efficiencies associated with having maintenance personnel or contractors providing support on site.
2. Improved customer experience - enabled the company to foresee customer issues by analyzing the data collected to detect unnoticed issues and deploy patches and updates faster.
The ability to remotely monitor device health ultimately allowed the organization to free up significant resources and focus on its core business function of developing cutting-edge technology that ultimately aide in the health outcomes for the female population.
