Replacing paper and phone with an integrated digital experience
Mandarin Oriental is a premium hotel brand. Everything that has their brand on it must be of the highest quality. When Mandarin Oriental wanted to provide a digital experience to their guests, they turned to InterKnowlogy. When we were done, there was no reason for a guest to pick up the phone for assistance. Mandarin Oriental’s world famous in-room dining menu changes every night, so the app needed to be centrally managed. Instead of checking off the items from a paper menu and calling the order in, a guest could make a few taps and complete their order in less than 30 seconds. Change the language on the tablet? IoT integration automatically changed the TV, thermostat, and phone in the room to the same language. Need a taxi? One tap away. Everything a guest could need is just a tap or two away.